Source before action
Keep the support request attached to its source, timing and qualification instead of reducing it to a headline.

Use the restored support form for membership, account, technical, AutoTrade, CGBX, partner or billing questions.
Support works best when the category, subject and account context are clear. Passwords, API keys and private credentials should never be included.
Choose the correct category.
Describe the issue with enough detail to reproduce it.
Optionally include the non-secret account ID.
Submit through the configured delivery path or use the official email fallback.
Keep the support request attached to its source, timing and qualification instead of reducing it to a headline.
Review the market context, risk and invalidation before choosing whether the setup belongs in your workflow.
Continue into the relevant CGB room, journal, trading ticket or configured terminal without losing the original context.
Reach the right team is one part of the CryptoGroupBuy ecosystem. This page explains its verified role and directs you to the corresponding CGB workspace.
No. Access, a confidence score or a product name never guarantees a trading outcome. Trading can result in a partial or total loss of capital.
Account state, permissions, current records and interactive tools remain in the CGB application. This public site is the commercial and educational layer.
Review the current product state in CGB. Pricing remains on its independent page.
CGB brings signal rooms, market intelligence, trading tools, five automation terminals, journals, education and community into one member application. This public website presents the products; member access, payments and orders remain in the CGB App.
A signal is a source-published setup. When supplied, it includes direction, entry, targets, stop loss, confidence, risk and market context. An informational alert is different from a complete trade plan.
Premium unlocks the eligible premium signal rooms, Trade Controls, Trading, Terminal Pro and AutoTrade access. Exchange connections and product-specific eligibility remain separate.
No. Trading can result in partial or total loss of capital, and leverage can increase losses. Product names, confidence scores, stop losses and controls never remove risk.